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US health care workers need to get the basics right

Laidback Al

Well-known member
An infectious disease doctor commenting on the recent Ebola case in Texas.

High-tech medicine alone will not protect U.S. from Ebola ? we need to get the basics right


By Celine Gounder
October 1, 2014

. . . On Sept. 20, the patient, a Liberian national identified as Thomas Eric Duncan, arrived in Dallas, Texas, from Liberia. He didn?t develop symptoms of Ebola until four days later. On Sept. 26, he went to the emergency department at Texas Health Presbyterian Hospital complaining of fever and nausea. Though he told a nurse that he?d traveled to West Africa, where an epidemic of Ebola has broken out, he was diagnosed with a ?low-grade, common viral disease? and sent home with antibiotics. Never mind that antibiotics shouldn?t be prescribed for viral infections like the common cold ? why was he sent home?

The U.S. healthcare system is the most sophisticated in the world. It is also byzantine and inefficient, and those systemic flaws may have allowed a patient with a deadly virus to slip through the cracks.

As a doctor, I know that healthcare providers sometimes don?t get basic things right. We don?t spend enough time talking to patients to understand their stories, their worries and why they?ve come to see us. We often don?t communicate well with our patients and with the other providers involved in their care. . . .

Even among physicians, hierarchies abound. Infectious-disease specialists, experts in diagnosing and treating diseases like Ebola, (full disclosure: I am one) are the least-well-paid doctors in the United States ? even though some may have more years of training than, say, a generalist. Those of us who go into the field have reasons other than compensation for doing so.
Though a news report quoted a hospital official as saying Texas Health Presbyterian Hospital was ?well prepared? to care for a patient with Ebola, it was unlikely that an expert in diagnosing and treating diseases like Ebola was asked to examine the patient in Dallas before he was sent home. That oversight, if true, would expose a serious ? and dangerous ? shortcoming of a system that assigns different values to different doctors.

There is another reason why the patient may have been sent home. America is a society enamored with technology. This helps explain the public?s continuing fascination with new drugs and vaccines as the best way to fight Ebola. In medicine, this love of technology has partly encouraged the overuse of laboratory and radiology testing at the expense of doctors taking the time to talk to their patients. Some physicians even seem to have forgotten how to perform a thorough physical exam.

Simple and low tech as these practices may seem, they make for the bigger difference in outcome ? fewer people getting sick. . . .

Whether Ebola infects others beyond the Dallas patient is a good litmus test for our high-tech health system. Ebola is still spreading in Liberia, Sierra Leone and Guinea, which all have primitive health systems. But in Nigeria, where almost 900 people were exposed to Ebola and 20 were diagnosed with the disease, the outbreak has been stamped out. In Senegal, more than 60 people were exposed to a single Ebola patient ? and no one came down with the disease.

The Dallas patient was isolated within four days of becoming sick. But not before possibly exposing a dozen or more to the deadly virus. If new cases of Ebola develop in Texas, this will only serve to highlight the systemic problems in the world?s most expensive and sophisticated medical care system.

http://blogs.reuters.com/great-deba...la-what-is-needed-is-to-get-the-basics-right/
 
Re: US heath care workers need to get the basics right

Re: US heath care workers need to get the basics right

Newly posted CDC guidance for emergency health care workers:

Interim Guidance for Emergency Medical Services (EMS) Systems and 9-1-1 Public Safety Answering Points (PSAPs) for Management of Patients with Known or Suspected Ebola Virus Disease in the United States - October 1, 2014

http://www.flutrackers.com/forum/showthread.php?t=228276
 
Re: US heath care workers need to get the basics right

Re: US heath care workers need to get the basics right

"The patient originally presented at the hospital after 10 p.m. on Thursday, September 25. At that time, the patient presented with low-grade fever and abdominal pain. His condition did not warrant admission. He also was not exhibiting symptoms specific to Ebola. The patient returned via ambulance on Sunday, September 28 at which time EMS had already identified potential need for isolation. The hospital followed all suggested CDC protocols at that time."

http://www.texashealth.org/body.cfm?...etail&ref=1869
---------------------------------------------------------------

From the CDC:

Case Definition for Ebola Virus Disease (EVD)

<!-- target anchor for return to top feature in VP1 --><!-- body -->Updated: September 4, 2014

Early recognition is critical for infection control. Health care providers should be alert for and evaluate any patients suspected of having Ebola Virus Disease (EVD).

Person Under Investigation (PUI)



A person who has both consistent symptoms and risk factors as follows:
  1. Clinical criteria, which includes fever of greater than 38.6 degrees Celsius or 101.5 degrees Fahrenheit, and additional symptoms such as severe headache, muscle pain, vomiting, diarrhea, abdominal pain, or unexplained hemorrhage; AND
  2. epidemiologic risk factors within the past 21 days before the onset of symptoms, such as contact with blood or other body fluids or human remains of a patient known to have or suspected to have EVD; residence in?or travel to?an area where EVD transmission is active*; or direct handling of bats or non-human primates from disease-endemic areas.
...
http://www.cdc.gov/vhf/ebola/hcp/case-definition.html


The CDC case Definition of Ebola Virus Disease might need adjustment as this patient appeared not to have the symptoms specifically described in this CDC guidance.

The word "both'' could bring confusion, as it was the case in this investigation.
 
Re: US heath care workers need to get the basics right

Re: US heath care workers need to get the basics right

An infectious disease doctor commenting on the recent Ebola case in Texas.

High-tech medicine alone will not protect U.S. from Ebola – we need to get the basics right



Even among physicians, hierarchies abound. Infectious-disease specialists, experts in diagnosing and treating diseases like Ebola, (full disclosure: I am one) are the least-well-paid doctors in the United States — even though some may have more years of training than, say, a generalist. Those of us who go into the field have reasons other than compensation for doing so.
Though a news report quoted a hospital official as saying Texas Health Presbyterian Hospital was “well prepared” to care for a patient with Ebola, it was unlikely that an expert in diagnosing and treating diseases like Ebola was asked to examine the patient in Dallas before he was sent home. That oversight, if true, would expose a serious — and dangerous — shortcoming of a system that assigns different values to different doctors.

http://blogs.reuters.com/great-deba...la-what-is-needed-is-to-get-the-basics-right/

Oh come on! If the docs in the ED asked ID to come in and examine every patient with nonspecific viral symptoms before they were sent home there'd be hell to pay. This is a case of a doctor with a chip on her shoulder playing Monday morning quarterback. All noninterventionalists get paid less than people who do procedures. Generalists do minor procedures, so they get paid a little more, and surgeons get paid a lot. That pay disparity problem lies, at root, with Medicare- its not fair but that's life and it's something we all knew when we picked our specialities.

The problem is not a lack of ID specialists, although it may come to that, but failure to communicate in a busy ED. There, she may have a point. Over-reliance on testing and under-reliance on history definitely contributed to this mistake in Dallas.
 
Re: US heath care workers need to get the basics right

Re: US heath care workers need to get the basics right

When the patient's friend calls the CDC because the hospital has not, there is a problem.

Now there are 100 contacts to trace.

I've both worked in US hospitals and been treated in them, so I have a pretty good idea how many health care workers/clinicians interacted with him during two separate visits. They all missed it? The man is Liberian. This is his first visit to the United States. He has an accent. And he's not asked (repeatedly) about travel history? Mind-boggling. The fact that a layperson was the one who eventually contacted the CDC (which was reported yesterday) with his concerns is particularly worrisome.

We have been reassured endlessly that "our healthcare system is ready for this", this first imported case shows how false that statement is.

The global community must rid itself of the "it can't make here, it won't turn up in X town/city, those infected bleed from every orifice, those infected are too sick to travel, the disease will burn itself out, it can't get a foothold in developed nations, Ebola is no threat to me, our healthcare systems is the best in the world" myths immediately.

The outbreak continues to rage out of control in W. Africa. There will be more imported cases, many places.
 
Re: US heath care workers need to get the basics right

Re: US heath care workers need to get the basics right

I'm not sure where this "Fear" and "Panic" is. It's not even a hot topic at work. No one around me seems to be even concerned, let alone afraid. Now if it were next door to them it would be different. So far, looks to me like there is alot of faith in the CDC to nip this. And it would not be unexpected if this happens again.
 
Re: US heath care workers need to get the basics right

Re: US heath care workers need to get the basics right

Ray-
Not that it's a good excuse, but they missed it on only one visit. Either the nurse failed to note the travel in the patient's record or the doctor failed to read it. Everyone agrees that he did tell them he was from Liberia. Personally, I'd like to know how their EMR (electronic medical record) accounts for such things. Some doctors say that they have "lost the story" or "lost the narrative" on the patient since the advent of EMR, which is now required by law. EMRs lend themselves well to data, but not so well to descriptive input. Health care, as you note, is extraordinarily complex in this country so the press's temptation to explain it away as being due to a simple mistake is not going to help much. Mistakes in medicine are seldom simple, or due to one person's error. It's more like when an aircraft goes down- multiple systems fail to perform and it leads to catastrophe.

On the second presentation to the ED, the staff knew that they had a real problem on their hands when the patient came through the door. The CDC has not verified the relative's version of events (his calling the CDC)- I don't know who was responsible for the EMS call, but since the EMS personnel didn't know there was a risk of Ebola until they got there, it appears that the call for the ambulance came from the family or friends as it usually does. And that's when the EMS responders figured out what was going on.
 
Re: US heath care workers need to get the basics right

Re: US heath care workers need to get the basics right

Ray-
Mistakes in medicine are seldom simple, or due to one person's error. It's more like when an aircraft goes down- multiple systems fail to perform and it leads to catastrophe.

Excellent analogy. I think that is the part that remains shocking. The multiple levels of failure.

I try not to imagine places with less developed systems in place.
 
Re: US heath care workers need to get the basics right

Re: US heath care workers need to get the basics right

There are entire departments in hospitals devoted to quality control, comprised of nurses, top administration, doctors and other specialists. They spend thousands of hours a year analyzing "sentinel events" which may or may not have led to bad outcomes. They pay close attention to all kinds of data such as falls, re-admissions, postoperative infections, etc. etc. etc. There is no doubt that health systems need to do better, but there is also no doubt that they are trying.

I'm sure the analysis of this particular failure to communicate will encompass more than one meeting.
 
Re: US heath care workers need to get the basics right

Re: US heath care workers need to get the basics right

Lets not forget this hospital is in a community of 10,000 Liberians. He had abdominal pain and what else, a headache? I don't remember exactly, but dozens of abdominal pain and headache patients go through our ER every week, nothing extraordinary there. He was Liberian in a community of Liberians, nothing extraordinary there. The only thing they missed was the travel history. Yes they should have caught it, but we have to be fair. We don't know if he actually told them that, we only have the sister's word. Was the sister in the triage room when he was being interviewed? I highly, highly doubt it!!
 
Re: US heath care workers need to get the basics right

Re: US heath care workers need to get the basics right

If the travel history question resulted in travel within an infected country, then I'd hope a second question would be whether they'd had contact with a sick person, and whether that person died. 3 positives should bump up the priority for that patient.

.
 
Re: US heath care workers need to get the basics right

Re: US heath care workers need to get the basics right

If the travel history question resulted in travel within an infected country...

.

I think that should be enough for a case definition as the person might not fully collaborate with information and the symptoms are not clear at the beginning of the infection.
 
Re: What NYC hospitals doing to prepare.

Re: What NYC hospitals doing to prepare.

New York City's public hospital system has been slipping 'plain-clothes patients' into emergency rooms to see how quickly the proper Ebola response is triggered.

They are paid actors or other staff members, and no one in the ERs ? including supervisors ? knows who they are or when they're showing up. Chief Medical Officer Dr. Ross Wilson says the simulated patients only appear mildly ill, and it's up to the front-line staff to ask the right questions and jump into action.

"If those patients have symptoms and a travel history we would expect them to be isolated within a few minutes in that emergency room," Wilson said, "and then we would call the Department of Health and complete a further work-up with the patient being isolated."

Wilson said the drills are sharpening ER reflexes and pinpointing problems. One thing supervisors have noticed is that some staffers put on their protective suits correctly but then take them off incorrectly ? something that could expose them to the virus in a real-world situation.

Wilson is hopeful drills like these reduce the chances of miscommunication, like the one that led a Dallas hospital to discharge a man who apparently told nurses he had traveled to Liberia.

"We're trying to minimize the risk. We hopefully are able to manage it," Wilson said. "But this is a very difficult process in a high volume and sometimes very active environment."

All eleven city hospitals have undergone the drill over the last month, and about half of them have done a second round.

A spokesman for the Greater New York Hospital Association said several facilities are undergoing similar drills.
http://www.wnyc.org/story/ebola-patients-appear-all-city-hospitals/
 
Re: What NYC hospitals doing to prepare.

Re: What NYC hospitals doing to prepare.

New York City's public hospital system has been slipping 'plain-clothes patients' into emergency rooms to see how quickly the proper Ebola response is triggered.

This is a very good idea, but it appears to me that they knew about the drill, which would put them on alert. They should do it without anyone knowing.
 
Re: US health care workers need to get the basics right

This is nothing short of staggering:

"But on Friday evening, the hospital effectively retracted that portion of its statement, saying that ?there was no flaw? in its electronic health records system. The hospital said ?the patient?s travel history was documented and available to the full care team in the electronic health record (E.H.R.), including within the physician?s workflow.?

http://www.nytimes.com/2014/10/04/us/containing-ebola-cdc-troops-west-africa.html
 
Re: US health care workers need to get the basics right

This is nothing short of staggering:

"But on Friday evening, the hospital effectively retracted that portion of its statement, saying that “there was no flaw” in its electronic health records system. The hospital said “the patient’s travel history was documented and available to the full care team in the electronic health record (E.H.R.), including within the physician’s workflow.”

http://www.nytimes.com/2014/10/04/us/containing-ebola-cdc-troops-west-africa.html

Who knows what went on with that EMR, why the hospital is saying this or where the problem lies. Everyone is lawyered up now (including the ER docs, who may or may not be employees of Texas Presbyterian), and I doubt we'll ever know the truth. I just hope that they do, and that it is fixed.

It is, however, not in the least bit surprising that the problem might lie with the EMR. Doctors and nurses have been warning that the electronic record systems (right now, anyway) are problematic for multiple reasons. Although required by the Affordable Care Act, adopting them has not been smooth, easy or inexpensive. (Probably around a billion dollars have been spent on IT in the last 5 years- it is staggeringly expensive). Someday, electronic record keeping will live up to its promise of improving care & making it more efficient, but in general, we're not there yet.
 
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